Returns are accepted up to 14 days after delivery. To request a return please contact us as soon as possible, explaining your reasoning.

  • We recommend you return your items via a Tracked service, as we cannot accept responsibility for lost items in the returns process.
  • Customer is liable for return postage costs
  • Items must be returned in an unused condition.
  • A 50% restocking fee applies on returns of cut lengths of rope.
  • All items are made to order therefore we cannot accept returns for items with splicing work

To discuss a return, contact us at